yeah it seems to share how you would reboot other electrical stuff, one long press on the power button and it resets it. Tablets and mobile phones do this if they freeze up one long press on the power button normally reboots it. Good that it works on the easylink too, well done for the find.

 

I think one thing you haven't seen yet Andy is that the power "button" is software on EasyLink, at least on the large one I have. Its not a physical button. So if the system is properly buggered, I don't think this would work and it would be time to start fuse hunting. They should have put an old-style pinhole reset button or something on the side of the unit.

 

agreed , they should have

 

and for those who don't know you just press the "Home" button repeatedly 5 times.

Good to know.... oh wait! Checks signature. Oh yeah, I already knew that!

 

Hello I have a Renault Zoe and the screen isn’t responding at all - is there anything I can try before going to a dealer? Thank you in advance. It’s a 2023 model.

 

Hopefully that someone has a solution for my problem, I kick this topic. In short: I recently installed a dongle in my new Zoe for Android Auto (was a problem with compatibility via USB and my phone). It worked, but suddenly (I think because of the Wifi) Easylink offered me an update. In short: what happened was a freeze of the update sayin "software update initializing". Does anybody know to reset/reboot/cancel whatever? It doesn't change. O and I disconnected battery and fuse. Did not help. Somebody?

 

If you've completely killed your EasyLink you will need to take it to a dealer.. one of the things that we did find with updates stuck in the "waiting for vehicle cond." is it's a bad translation and the engine has to be "on" for the download to start... but it has to be "off" for the install to start!

EasyLink downloads software updates over its mobile connection.. it does not download any over WiFi. Software updates are slow.. EasyLink is probably running a really old version of Android with all the computational power of a toaster. Updating maps can be done via the Alliance Connect Toolbox but this won't update the OS.

 

Thanks for your reply. In the meantime I went to the dealer. And told me the whole system and module crashed. Cost for the fix 1700+ euro....

 

what did you do?

 

in a lot of cases I think its a plus if the 'Boot' section remains intact and working and even better if can read from the USB sockets - you might then have a chance of easy/easier repair and installation/reinstall of the software

 

We aren't able to download EasyLink to USB - only maps. Only dealers are able to get a copy of the software to USB upgrade.

 

I suspect a firmware update as well. I only saw the word "update." I'll ask the dealer if they indeed tried the replace mode via USB.