Yes, you have to pay for it, but Renault hasn't bothered to provide a way to charge for it, so it just turns off without a single message from them. Plenty of us have nagged Renault and some have gotten temporary extensions of 3-6 months. Good luck!

 

in the UK you should be able to get an extension of the connected services free of charge because something to do with BREXIT they cannot list it on their page contact rlink uk support by email here and include your car's VIN identification number:
r-link.helplineuk@renault.com

 

I was unable to find a way of renewing this on the app or the Renault website.
I called connected services helpline 0344 369 0000 and spoke to a really helpful chap.
Apparently due to legal stuff with Brexit Renault have not been able to offer the easylink store to the UK, they are working on it and hopefully it will be up and live later this year.
The upshot of this is I was given a free years extension to all connected services, and advised to call again if this hasn't been sorted out next year.
So call them if your services are due for renewal.

 

Thank you. I haven't got the Zoe yet but the shortlist is two 20-plate cars with subscriptions that have just expired and one 71-plate car with a year's subscription left. I was just wondering how much of a pain it would be to get the subscription extended on the 20-plate cars.

 

I contacted customer services and I got it free.

 

Dynamique Nav Zen ZE 20 (2014)
I contacted customer services and I got it free.

Likewise. Just called them. No fees mentioned (or length of contract). Hoping I'll get it back before Xmas, but just happy that there's no fee!

 

The point I was trying to make is that this does not only affect the UK, which is why the Brexit argument sounds bogus. The fact that every customer must call and beg is unacceptable.

 

I agree fully but must say no begging involved, they were really helpful and apologised for the it issue and suggested calling back if it hadn't been resolved in a year's time..... I hope it hasn't and I get it free again. Call only took 5 or 6 mins and was free, most of that time was me chatting about the weather in Portugal where they are based once I gave them my reg number and contact details...
I do however wish they put info on the website and automatically renew for free any subscription that had come to its end untill they sorted this out

 

This all started for me in January - 35 months after purchasing the car. It took three calls in three months for me to get them to give me a six-month extension. Before that, they just said "wait a week or two until we can get the store working." Now, I'm waiting to see what happens after those 6 months.

 

Just curious to know if you are put through to the same people we are in the UK. Here looking at people based in UK who have called connected services team it's been fast and easy. I might be wrong of course for some.

 

No, I was talking to Renault Sweden. My feeling is that it started out with them not being fully aware of the issue, and having been told that it was temporary. As time went on, they were more prepared, but I had to ask for the extension. They didn't just offer it. I don't see the point of all the excuses. We should all have had the services left on until they could fix the store. How hard would that have been, compared to the cost of losing so much good-will.

 

Do i take it this has not been sorted yet? mine ran out a few days ago and it just says deactivation in progress

 

Try the email above, I’ve done it several times and they have always got back to me within 24 hours and been polite and helpful

 

Here in Sweden, Renault disconnected the services when my Zoe 50 turned 3 in January 2023. For over a year, they told me they weren't able to charge for a renewal, and after some nagging they gracefully turned it on for some short intervals.
I happened to mention this to the dealer when the car was in for service in May 2024, and they told me that they have now taken over the account management from Renault. I asked for activation but was told that they first have to replace a part that wasn't in stock. I need to get back to them about that. What the...??

 

For the record, the situation is unchanged. You get 6 months Pack Remote Control and 12 months Pack Smart Navigation when you ask (phone number above). This is the third time I've had to call. When you call, tell then you won't consider buying another Renault (until they fix it) because the cars are sold on the basis that the services will be available for the life of the car (or at least a reasonably long time).

 

This is what I got when I tried to get the connected services working:

"I have received feedback from the technical team regarding the old subscriptions being as "Deactivation In Progress". This is related to the Network Status being Disconnected and this can only be resolved at a Renault dealership, however, we can only create the MY ZE services until Friday. After this day these services cannot be renewed. I am sorry to be the bearer of bad news."

 

I emailed r-link helpline.
They were very helpful. Brexit, no sales available blah, blah.
Gave me the 12 month smart navigation and 6 month remote control. Very good and helpful.
Except, the remote control was stuck at pending.
Eventually had to reset r-link in car, disconnect it from app. Sign out of app and then restart everything, reconnected car to app.
All OK.
All in all r-link helpdesk very good.

But why are they still saying the same thing 3 years on (at least)? Why not just automatically give us all the updates until such time as they can find a way for us to pay.

 

Relatively new to this game. What do you lose if the connectivity runs out? I am using an Ohme home charger and always navigate sing Google with Android Auto. I'm in England.

Nick

 

Not a lot. You can fire off pre-conditioning on the app, but only if the car is plugged in and you can see the state of charge in the app (when it finally updates). Supposedly, you can set the charge schedule but I've found that my Zoe just ignores it and charges immediately.

 

Just this weekend I also had the sudden departure of the four Connected Services. Considering the car was in service for its first MOT just two weeks ago, I found it very discourteous that someone in either Renault or the Dealer did not advise me this was going to happen.

However, I phoned Renault, got the confirmation that there is still no ability to pay and renew this either through the smartphone app or on the My Renault website, and that the four packages now consist of just two - as reported above by BSA2222. I also was offered as a "gesture of goodwill" a six months free renewal on the Remote Control package and 12 months on the Navigation package which also includes OTA updates to system software. I was also told to wait up to 72 hours before they changed from four packs saying "Ended" to two packs saying "Pending", and if I have heard nothing in the next 6 months, to call them again about the Remote Control pack before it ends. What has now happened is that the two packs are still showing 4 packs Ended on the app, but 2 packs Pending on the My Renault website!

 

I had same issue. Try this"
Step 1 Go to your vehicle and:

1) Switch the Easy Link multimedia system on for at least 5 minutes;
2) Turn the device Off, and then On again;

Step 2 go to your My Renualt app and:

1) Unpair your My Remnault app from the Easy Link;
2) Remove Vehicle from the My Renault account;
3) Log out of the My Renault app;
4) Close the My Renault app;
5) Log back into the app;
6) Register the vehicle using the VIN;
7) Pair your app to the Easy Link;

This is what I had to do after their IT guys did something after I had to provide other vehicle info.
This may work but you may need to contact r-link again.

 

I have been having intermittent troubles charging my Zoe so I contacted Renault Connected Services
(using the email address given near the top of this chain) and had the following reply .....


"Thank you for contacting the Renault Multimedia and Navigation Helpline. My name is André and I am following the webform you sent us yesterday. The reason for your contact was because the Ohme charger is not pairing with your My Renault app and the My Renault app is not pairing with your multimedia system. I am very sorry to hear that you have experienced this issue and I apologise for the inconvenience this situation may have caused you.

In order to access the charge scheduling services for your vehicle, you would need a connected service called My Z.E Connect, which currently is inactive for your vehicle. Unfortunately, we no longer have the ability to offer a service renewal for this, after August of 2024.

As an older device that is no longer fitted into new vehicles and makes use of the 3G phone network, the R-Link device has now reached its end of life. This means that since 31/08/2024 it is no longer be possible to renew any connected services, such as the TomTom Traffic Services for this device. While services renewed before this date will work until their end date, and any active ZE services will run while there is 3G network available, it will not be possible to purchase or renew services past this date.

[For R-link] Maps will continue to be released via SD card by going on E-bay. The cards contain the latest maps and are provided by TomTom. Please find a direct link below to make your purchase:

[LINK REMOVED]

I hope this information is useful and if you need further assistance regarding your multimedia, feel free to contact us again in the future."

So it seems people with older Zoes may be out in the cold.
I have asked if there's any route to upgrading to 4G so that connected services can still continue but I'm not holding my breath.

But, you know - once a car (or as Renault call it "an older device") is 8 years old it's pretty much end of life, yeah??!
Terrible to just be dumped like this.

 

The most annoying part for me is the stuff that stops working that really shouldn't have anything to do with connected services.

 

i will miss the battery SOC through the app , it was handy to see what range was left without physically going out too the car.
The pre-con I can still do with the keycard because I have the old 22kw Zoe.

 

Sorry I did assume that you was on the ZE50 platform. Well if you are on the ZE20 or ZE40 platforms you are screwed anyway, as those are only using 2G and 3G connectivity that will end very soon... We have the same issue with our ZE40 2019.

 

conflicting views when I look up as to when 2G & 3G is to be switched off - it looks like 3G going first , then 2G phased out slower. I am never too sure if ZE22 ZE40 TCU unit use 3G or 2G or 2.5G EDGE - one sight said 3G & 2G will be gone by 2033

 

I've just renewed again, for free - 2021 ZE50. Just call Renault Customer Services: Contact Us - Customer Relations - Renault UK. I always phone 0344 335 0000. Follow the prompts. They've answered quickly each time for me so far.

They continue to say there will be a system release at some time that will allow those with a ZE50 to renew themselves, probably at a cost each year. Until then, if it ever happens, it's a matter of phoning to renew each year.

I've had messages over the last few months to say that the system will be updated at some point, but nothing has happened yet. I'll post if anything does happen.

Of course, if you have an early version and 3G is switched off I don't know what will happen. The car has Bluetooth, so I assume that Renault could issue a release to let the car connect via a phone hotspot. Would anyone like to ask them on behalf of the ZE40 community?