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Renault Zoe, warranty extension, worth it?

5.4K views 33 replies 13 participants last post by  X4dow  
#1 ·
Hello,

my thread on my through process here
https://www.speakev.com/threads/id-3-vs-renault-zoe-ze50.184753/

Anyways, I think I am leaning towards Zoe but confused about the trim to choose.
  1. Some models before 2020 have warranty expired and Renault is not willing to extend it
  2. Some 2021 have warranty remaining and Renault is willing to extend it for 3 more years for ÂŁ1,250. Is it worth it?
  3. Iconic has 7 inch screens, GT line has 10 inch screens . We just want Apple CarPlay, GT Line is worth it?
  4. GT Line plus has heated seats. Might come in handy by pushes the price tag to ÂŁ13K! Iconic ones are around ÂŁ9.5K. Obviously we want the cheaper ones, perhaps not the plus line and go for normal GT ones from 2021 with bigger screens but no heated seats? Comes around ÂŁ11K
  5. Is there an aftermarket way to add heated seats to improve on range?
Any thoughts are appreciated! Thanks.
 
#2 ·
GT Line plus has heated seats. Might come in handy by pushes the price tag to ÂŁ13K! Iconic ones are around ÂŁ9.5K. Obviously we want the cheaper ones, perhaps not the plus line and go for normal GT ones from 2021 with bigger screens but no heated seats? Comes around ÂŁ11K
GT Line + didn’t come out until early 2022 so not fair comparing their prices with 2020 Iconics. Remember the later the vehicle, the more of the 5 year manufacturer’s warranty will be remaining. You’ll then have more time to decide whether to extend it or not.
 
#3 ·
I'm not sure if it's the same with the ZE50 but I extend the warranty on an annual basis for my ZE40, not 3 years. So far I've only had one issue which was covered by it (an investigation and (partial) remedy of a knocking sound from the rear) and no other problems. I have seen posts from other Zoe owners that have definitely benefited with more serious issues being covered. It does mean that you should comply with Renault's maintenance/servicing schedule otherwise it might not cover you if something arises (that's what I was told anyway!)
 
#4 ·
I'm not sure if it's the same with the ZE50 but I extend the warranty on an annual basis for my ZE40, not 3 years. So far I've only had one issue which was covered by it (an investigation and (partial) remedy of a knocking sound from the rear) and no other problems. I have seen posts from other Zoe owners that have definitely benefited with more serious issues being covered. It does mean that you should comply with Renault's maintenance/servicing schedule otherwise it might not cover you if something arises (that's what I was told anyway!)
I think you are right! Yearly is cheaper.
one year annual quote was ÂŁ390 pa and three years works out ÂŁ416 pa (ÂŁ1250) and two years works out ÂŁ445! (ÂŁ885)

are you saying this warranty can be extended indefinitely every year as long as we can stick to the servicing schedule?
 
#7 ·
are you saying this warranty can be extended indefinitely every year as long as we can stick to the servicing schedule?
As @RiverRock says, the warranty can be extended until the car is 10 years old. You don't have to stick to the servicing schedule but Renault may have justification to get out of paying for the work if you don't and it affects something that's gone wrong.
 
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#6 ·
Can keep extending the warranty up to 10 years or 100K miles (to memory). Just be aware that the older the car, the more the warranty costs each year and Renault have put all the prices up on occasion.

The problem with the electric powertrain is very few groups / people know how to fix it and parts all have to come from Renault. Dealers don't fix things - they just keep replacing parts till the problem goes away. So simple issues very quickly get very expensive.
In saying that - I've not claimed on my extended warranty (I did on the normal one!) - I'm hoping I never need to!.
 
#8 ·
Hello,

my thread on my through process here
https://www.speakev.com/threads/id-3-vs-renault-zoe-ze50.184753/

Anyways, I think I am leaning towards Zoe but confused about the trim to choose.
  1. Some models before 2020 have warranty expired and Renault is not willing to extend it
  2. Some 2021 have warranty remaining and Renault is willing to extend it for 3 more years for ÂŁ1,250. Is it worth it?
  3. Iconic has 7 inch screens, GT line has 10 inch screens . We just want Apple CarPlay, GT Line is worth it?
  4. GT Line plus has heated seats. Might come in handy by pushes the price tag to ÂŁ13K! Iconic ones are around ÂŁ9.5K. Obviously we want the cheaper ones, perhaps not the plus line and go for normal GT ones from 2021 with bigger screens but no heated seats? Comes around ÂŁ11K
  5. Is there an aftermarket way to add heated seats to improve on range?
Any thoughts are appreciated! Thanks.
Anything built in 20/21/22 is extremely variable on specification. You can’t look at a model designation and confidently state that a car does or doesn’t have a feature eg. heated seats. I don’t think I’ve ever seen a Zoe that didn’t have heated seats.

And for what it’s worth, it took my mum about 3 seconds to look at the two different screen sizes and rule out the smaller one as unacceptable.
 
#11 ·
Hello,

my thread on my through process here
https://www.speakev.com/threads/id-3-vs-renault-zoe-ze50.184753/

Anyways, I think I am leaning towards Zoe but confused about the trim to choose.
  1. Some models before 2020 have warranty expired and Renault is not willing to extend it
  2. Some 2021 have warranty remaining and Renault is willing to extend it for 3 more years for ÂŁ1,250. Is it worth it?
  3. Iconic has 7 inch screens, GT line has 10 inch screens . We just want Apple CarPlay, GT Line is worth it?
  4. GT Line plus has heated seats. Might come in handy by pushes the price tag to ÂŁ13K! Iconic ones are around ÂŁ9.5K. Obviously we want the cheaper ones, perhaps not the plus line and go for normal GT ones from 2021 with bigger screens but no heated seats? Comes around ÂŁ11K
  5. Is there an aftermarket way to add heated seats to improve on range?
Any thoughts are appreciated! Thanks.
Avoid getting a Zoe.
 
#27 ·
I've had 3 Zoe - 2015 22 kWh, 2018 40 kWh and (currently)2022 50 kWh. The only one that has given me any problems was the first one and most of them were my own fault. (using the AC on the main posts at Charnock Richard and kerbing the tyres trying to get to the posts in the dark) All the other problems with it were dealt with by Renault and I was handsomely compensated.

I like @donald suggestion of the Ioniq. Not a bad motor. I'm not keen on the Peugeot as I had a 2021 Corsa and didn't reckon much to it and the dealership experience. I had an 2019 MGEZS and give it 10/10 all round.
 
#28 ·
I've done 66k miles in a ZE50. I've not had any serious issues. A failed wing mirror motor and a couple of instances where I've had spurious electrical fault indications (parking sensors on the motorway and rear window locks while parked), usually in very hot weather. When I bought it, like you I was thinking of extending the warranty each year, but I'll be over the 100k miles by then. If you can extend it, I would do so, just for peace of mind.

I think an important consideration when buying EVs is the mobile app and car compatibility with your intended home charger. If it's your first EV you can get a charger that suits it and your home tariff, so that's not a big issue, but the app can be really infuriating. I find it's okay if I set it to charge to my cheap tariff times and never change it, but if you want to micro-manage the charge level, I would not buy a Zoe. The app is not reliable enough and quite often when they update it, you have to re-add the car again, as it will just vanish. I'm also not sure how the car works with smart chargers. When my charger was installed I had to get it changed for a Zoe compatible one, because if the charger controls charging, the ZE50 has to be set to instant charge. The issue is the Zoe will go to sleep if there is no current available when it's plugged in for a while, so the charger needs to supply a small amount of current at all times to keep the Zoe awake, so that it will accept charge during the programmed time. Hate to think how it will work on V2G type system.

Also worth mentioning, if you want to remote control charging and pre-conditioning, that is part of a paid subscription. You get 3-4 years from new for free and then there's an annual renewal charge. Renault are giving it to UK users for free upon request at the moment, but once they've sorted their online store out it will be a paid for service, which may start in the next year or two.
 
#29 ·
We bought our 72 plate 2022 GT line + at 11 months old / 3k miles last year. We decided to take full advantage of the Daily Mail's special EV discount scheme where they paid their journalists to talk down used EVs - so managed to bag ours for ÂŁ13k. It came with its first service stamped and 4.1 years of warranty remaining (5 year sticker in the window and on the app) - note that it's the 2023 cars that only come with 3 years.

It's now done 5k extra miles in six months and has been faultless. The wife (who hates all forms of driving) actually loves it - despite being a firm EV sceptic ("surely you can't charge the car... it's raining and the Daily Mail says..."). Now she has seen the light.

I would agree about a warranty extension. The packaging of the Zoe is still first generation plus it's a small car by modern standards - major electrical components are buried and likely to involve many hours labour just to access. There are specialists out there but it's a small price to pay for solid cover.
 
#31 ·
So you can extend the warranty on a ZE50? I heard some vicious rumour that you couldn't (because UK's departure from a major trading bloc or something)

My 22 has been lovely as a whole but yes reliability was sketchy and the warranty has paid for itself several times over - a DC/DC converter repair, charge box repair, replacement socket, some suspension parts. I think only one of those was on the original warranty. I think by now - touch wood - all but the suspension should be fine, it has been for a couple of years now, but keeping it after the extension limit of 10yo? Nah.

I'm hoping the ZE50 is more reliable from manufacturer experience but I don't want to be caught with my pants down either. I'm not overly worried about faults as my local dealer happens to be DSG and they're very good at fixing them and phoning through coverage from the warranty people. But they're a main dealer, pay their techs accordingly, being without a warranty would still risk mid-4-figure repair bills. As with any EV at any dealer.
 
#32 ·
Ah good. Thanks. for the three year warranty at the point of sale. ÂŁ600.
Overall, the warranty the car expires may 2030. So should any works occur, hopefully we are covered.
It’s good to know suspension is covered. I have read they fixed the suspension issues on ZE50. Could be a speculation. Car has been reliable for the last 1500 miles.