Could this be related to the withdrawal of 3G service ?

 

What? - are they withdrawing 3g (2.5 EDGE GPRS) for the older 22kw and ZE40 Zoe's? . Where did you hear this?

 

as far as i know the 22kw and ze40 rlink does not have a sim card in it (well one that can be changed I think) and the rlink is 2.5g EDGE connectivity I think.

go check your connectivity in my renault app 'my contracts' and see what is still subscribed to (ACTIVE) and run out as well that would be a good idea:

 

Already done and checked with Renault

 

3g is getting killed off by mobile networks in favour of 4g and 5g. Most of those on 3g will revert to 2g but it is too slow. I think EE are early doors with this.

 

@srichards & @SwissCanuck - thank you for that , I hadnt heard thats what was happening but I see why they would want to do that with the old tech .
We in Ireland here are normally about 5 years behind other countries when it comes to tech issues like that LOL so hopefully we will have 3G still for a few years yet

 

Ours randomly disconnects quite a bit. The fuse or pulling the battery does the job.

Pulling the fuse is very fiddly. Long nose pliers help.

Recently I've just disconnected the 12v battery for about 20 mins and that does the same job, I find it easier personally!

 

Ours randomly disconnects quite a bit. The fuse or pulling the battery does the job.

Pulling the fuse is very fiddly. Long nose pliers help.

Recently I've just disconnected the 12v battery for about 20 mins and that does the same job, I find it easier personally!

That's interesting. Are there any risks to pulling the fuse - apart from losing it - and how do you disconnect the 12v battery?

 

I've had a Zoe from new that's coming up to 7 years old and we've had to pull the fuse a few times. It's brought back the connection each time. The last time I did it was November just gone (it had been disconnected since February) but I wanted to schedule charging overnight. It's worked fine over the last couple of months.

 

wait until the car goes properly to sleep before removing negative post on the 12v battery, leave it disconnected a while then reconnect the negative terminal - you may need to input the rlink radio code after disconnecting the 12v battery.

 

I can't recall ever being provided with a radio code, Andy. Where would I find this?

 

Bingo! The fuse pull did the trick and avoided a pointless/expensive trip to the local dealer. Thanks for your help, everyone!

 

great , glad it worked for you - and you know now what to do in the future when / if it happens again

Also good time to check your rlink version - should be 11.346xxx or 11.347xxx if its up to date

 

This is what’s happening with mine, which fuse did you pull, might be easier to disconnect the 12v battery though I think.

 

 

Check out this YouTube video for instructions - worked well for me:

 

F31 for the TCU - be careful not to drop the fuse at the back of the dashboard - we normally all do LOL

 

One thing you could try first is checking your service contracts in the My Renault app under "My Contracts."

If the subscription is active but the connectivity still isn’t working, customer services might be your best bet. They could confirm if a replacement SIM is needed or if there’s another issue. When contacting them, make sure you have the relevant account details ready and, if possible, the verification phone number linked to the car's connectivity services. This can help speed up troubleshooting.

 

there is no replacement SIM I am oretty sure on a ZE40 , they cannot simply send out SIM for you to replace. The TCU Unit is tucked well underneath the front windscreen in front of the radio unit and i think its not got a physical SIM as such, ... or its soldered onto the main board electronics of the TCU

 

Yeah - Zoes have an eSIM - in theory that means Renault could switch to use a different mobile network without a hardware change - so it means replacing the TCU if that part is faulty.
A year or so ago, mine stopped connecting - pulling the fuse didn't work (and I had an active subscription). I suspect faulty TCU (I know of a few people online who have had theirs replaced) but I realised I wasn't really using the connected services anyway, and at some point the network operators are going to pull the plug, so I've not bothered.