Sync EV fault

Danp83 · Dec 17, 2022

Hi all,

Been on the forum for a while now but on just registered as never had an issue that hadn't already been asked before.

Ive got a Sync EV Charger fitted at the start of the year and for the most part it's been fine, occasionally unable to start charging from the app but unplugging it and reconnecting has fixed it.

The other day the charger wouldn't start charging from the app, just froze on the preparing message. So unplugged the cable, normally this will clear it. Plugged it back in and still the same. Tried to reboot it via the app and it wouldn't reboot. Restarted phone and tried again and it rebooted. Tried again to start charge and froze again, so unplugged it again. Turned the charger off at the isolation switch, waited 30 seconds and turned it back on.

I now have a flashing led ring on the charger. The app says "rebooting, please wait" it says you can use the RFID card to start the charge but this doesn't work either. So I waited an hour, turned the charger off and waited 30 seconds and then back on and it's still the flashing red light.

When I try to reboot the charger it says no connection, unable to reboot.

An email has been sent to support@syncev.co.uk by the company who installed the charger asking for them to run diagnostics but doubt this will tell them anything as there is no connection. I've had no reply from them as of yet.

Has anyone had anything similar? I was thinking perhaps it's a WiFi issue, how are the router settings added to the charger so it can access the internet?

Thanks for any advice,
Dan

Ian Miilroy · Dec 17, 2022

You can access the SYNC EV on a laptop. Look for the SYNC EV wifi and connect with password SEV-1234. In your web browser type https://:192.168.4.1/index.html
This will allow you to access various settings including checking you own wifi login details. To be honest I had so many problems I set it to plug and charge and then changed my wifi password to an incorrect one so it cannot connect to the internet ever. Solved all the problems with my SEAT connect app.

Ian Miilroy · Dec 17, 2022

Oops, sorry extra colon in there, type https://192.168.4.1/index.html

Danp83 · Dec 18, 2022

Thanks for the reply.

I have cycled the power to the charger today. The charger LED starts on solid yellow then to flashing red and will continually flash red.

I am unable to see the charger in the Wifi list which makes me believe there is more of an issue than just settings.

I have e-mailed sync ev support again, hopefully get a reply...

Regards,
Dan

Danp83 · Jan 14, 2023

Hi all,

Just an update in case anyone else suffers the same issue on a Sync EV charge point.

After a fair few emails and a engineer coming to do diagnostic work on the charge point. It is being replaced, hopefully next week.

Apparently there has been a surge that blew the internal fuse. In some cases this can be replaced and all is well. But in my case it didn't work and the charge point needs replacing.

Hopefully no one will have this issue, but least you know what to expect if you do.

Dan

clark.billy81 · Jul 3, 2023

Hi thanks for this. mine is flashing red and I can’t connect to the unit via Bluetooth or the internet (despite being hard wired in, not Wi-Fi connected). Really frustrating as it’s been working fine, just need it fixing asap…. have emailed ev sync and they are asking me to connect via Bluetooth but I can’t which suggesya the unit has had it!

Sync EV fault

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