I had a similar issue about 6 month's ago, deleted the app and reinstalled it which sorted it for me.

 

Thanks - unfortunately I don't think that's going to work. I've just tried reinstalling the app, it's still the same. Also, if I go to the VW website and login, I can see the car details there haven't been updated for 6 days.

So I think it must be the car not sending to VW. If I go to the (reinstalled) app and say "synchronize now" it says "Vehicle data unavailable" "There may be a server issue at the moment. Please try again later".

 

I think if it is saying E instead of 4G there is an issue with the Sim Card. Is the subscription live still - i think you check this on the VW Website

 

E means Edge and it has dropped back onto a 2g network. Still connected but will be slow.
As 3g is being withdrawn if 4/5g is not available, 2g is the best it can do.

 

Thanks - yes, I thought it must be something like that, but when I go to the "Mobile online services and functions for on the move" section of the website, I can see that We Connect and We Connect Plus are both active until November 2025. The only other services in that section are "We Charge", "Games" and "Vehicle Sevice" (all already active).

Or is there another service I'm missing?

 

[/QUOTE]

Thanks - yes, I thought it must be something like that, but when I go to the "Mobile online services and functions for on the move" section of the website, I can see that We Connect and We Connect Plus are both active until November 2025. The only other services in that section are "We Charge", "Games" and "Vehicle Sevice" (all already active).

Or is there another service I'm missing?

No, that's everything.
I would double check you haven't somehow disabled one of the permissions in the user menu privacy settings (in the car). It might also be worth emailing VW tech support via the email address in the VW app. Otherwise it may be a case of waiting to see if it fixes itself. Losses of connectivity for a few days to a week used to be common (it happened to me once 2 years ago) but are now much rarer. If you can't work out a fix and it's still down after another week I'd take it to the dealer (if in warranty).

 

Try pulling fuse 19 out, turn car on and then off. Put fuse back. If it is showing E, the comms unit might have gone for a break.. fuse 19 is the comms unit. In IT speak turn it on and off, just there is no actual off switch for it.

 

If you do that, do not sit down while the fuse is out or Iunderstand you'll get an airbag warning light that won't go off without a dealer reset.

 

Thanks everyone - it's fixed itself, I'm not sure how. Today I saw the app had the problem, I went to sit in the car a couple of minutes later, the signal was showing as 4G and the app immediately started working again.