Not a dumb question I think and I'd be interested in any responses. I've just had my 64 Zoe serviced at the dealer I bought it from, it's the 4 year one 6 months early as it was serviced and MOTd when I bought it a year back. Service was carried out free or charge.The service record in the handbook shows it was serviced when I bought it (twice, curiously) and recently but not before. I'm looking to extend the warranty but if it's void because the previous owner didn't get the servicing either done or recorded then sounds like there's not much point. I also don't know if the 12v battery was changed at 3 years, they didn't change it at this service anyway. My Renault has no servicing records.

I did ask for the BMS update to be done, said that it was not normal for it to be done at service but they would - I've not noticed any difference either to the GOM mileages or the length of time taken charging from 99 - 100% (usually about an hour).

 

AFAIK: 12V replacement is recommended/optional (so should not be a no-go in term of warranty claims). Don't take my word for it though; I have seen enough semi-dodgy legal advice on the internet

BMS (the unit is called the LBC): can be easily checked with CanZE. For your Q210 it should be 0854.

For what I have seen them doing (that is, I assume that is the only right way for a dealer to do it), they hook up the CLIP system tot the car, go online and big brother creates / helps to create a work sheet. So while it might not be in My Renault, certainly there is a lot recorded. If the dealership does that of course.

 

BMS (the unit is called the LBC): can be easily checked with CanZE. For your Q210 it should be 0854.

Thanks for the info - I've not used CanZE yet but been thinking I should - quick query- looking at the website about the dongle, I've found this one on Ebay UK - OBD2 Bluetooth 3.0 Konnwei KW902 Auto Car Diagnostic Scanner Tool Interface UK | eBay - will this do the job? It says it's a Konnwei, then says unbranded so a bit confused! Thanks in advance.

 

Doing the BMS update is pretty much a full day job doing the full shutdown etc which they’d rather not have the hassle of. So although they give that line about “all updates are done at service” (and indeed said to me before I picked it up that all updates had been done, which well, even r-link hadn’t been done) I have a feeling it’s only a few routine or safety ones they do. BMS only seems to be done on a customer complaint basis otherwise they just leave it alone (your average Joe Bloggs isn’t going to be on the forums and messing with ODB2 etc so will just accept the range in front of them). I suppose some dealers may go the extra mile though..

I think of it like Windows patches. Most are part of the standard Windows Update procedure but some you can only get if you google the symptoms and some KB number pops up with a custom patch to download that they never applied to Windows Update.

Mind, the cynic in me believes a “service” is most likely count the tyres, tick all the boxes (without looking), flog you a new 12V battery if required, reset the indicator, give it a wash then £79-129 please sir/madam.

 

Doing the BMS update is pretty much a full day job doing the full shutdown etc which they’d rather not have the hassle of. <snip> Mind, the cynic in me believes a “service” is most likely count the tyres, tick all the boxes (without looking), flog you a new 12V battery if required, reset the indicator, give it a wash then £79-129 please sir/madam.

The car was in for 5 hours.

Certainly are a lot of ticked boxes - including the one for exhaust/catalyst on the "healthcheck" sheet None of the Clip diagnostics were checked on the service check sheet though and they didn't record any BMS update (but did tell me they hadn't recorded it, if that makes any sense)! And they did give it a wash

 

@Ian R for that money I'd take the risk (but it's not my money of course!)

@Cloud Update; A few hours indeed, most of which is waiting. As for the service

Too good to be true? 1st year regular service

Personal opinion: To be honest, the comments about what is done at services and the "surely I am being ripped off here" implications do get a bit old. See the link what they did at mine, and yes, I usually get the wash AND inside vacuum done (and believe me, that car looks like a garbage truck when I bring it in; I believe they usually do it not because they like me or they should, but because they simply can't stand the sight of it ) I have replied to most questions / snarky remarks about the service thingy here it seems. I just did a search for "fluids" and from poster "yoh-there". Try it, you'll be surprised at the number of posts. I was!!

 

@Ian R for that money I'd take the risk (but it's not my money of course!)

Many thanks, there's some feedback saying it works OK in a Leaf so hoping it'll be OK for Zoe.

 

I don't recall seeing this sheet anywhere.

There is a section in the handbook for services and corrosion checks, but it's all blank.

Hi Cloud, you need to go back to your dealer you bought it from and see if you can get something done about this or ring Renault Customer Services and see if they can look on the computer for any record of the services done. The manual should have a stamp and signature for all services done and should have come with the car when you bought it. Some dealers get right up my nose with the dirty tricks they pull. He/she would have known there was no stamp.

Without them you may have serious problems getting any warranty work done. Renault customer relations are very poor.

 

@yoh-there please forgive my cynicism, I at least acknowledged it Maybe it's more a dealer thing, I'm getting a little bit less confident about the supposedly brilliant dealer (it looks to me like the Zoe-owning guy there moved on so that probably doesn't help). I gave them glowing feedback post BMS in the hopes they'll feel like living up to it. I'm just getting a bit concerned with the bumps in the road adding up:

• Asked for BMS update when buying the car, was told it was done. It wasn't, had to complain and take a day off work to take it back to get it done. They were friendly and professional and sorted it so I shrugged it off as it just not going through somehow
• Renault's site mentions a 7 day driveaway insurance, certainly wasn't aware of that, I had to do some overlapping insurance so I could drive the old car there and pick the new one up! Maybe that's a battery rental thing preventing them offering that though.
• Sold with a potentially dangerous front offside tyre - 87H non-XL, the rest are 91Q and 91W XL as they're meant to be. Called to ask about it, apparently it's "perfectly fine", I'm not convinced though, every other advice I've seen is "cars that come with XL tyres need XL tyres".
• Health check sheet, as they routinely have to do as part of the BMS update, says it has 15" wheels! Also says they're all Landsail (only 2 of them are, and they're all 16s). Which makes me wonder "do they even look, or do they just tick the box?" (Edit: to be fair, it does say at the bottom that they don't guarantee the accuracy of the tyre and brake measurements)
• Meant to be given activation code for ZE Connect, had to call Renault for it
• Now this with the service stamps. Did the previous owner just never get it serviced, who knows... I asked "service history all good?" before signing and got a "yeah fine"

I'm trying to cut them some slack, but the more this stuff adds up the more worried I get about things like future services. As always, my enthusiasm to buy probably bit me on the arse a fair bit. Should have insisted on seeing the service log, sat and pored through the battery agreement when asked "it's 17 pages, you can sit and read through it if you really want to" etc but last thing on a Friday everyone wants to go home including me and I'd have felt like I was being awkward. My own fault really

@Neilew just what I was hoping not to hear, but it figures. I was hoping it was just all electronic now and they just don't bother stamping the book...

I thought with Approved Used all that kind of stuff was covered, as they really sell the "peace of mind" thing of approved over non-approved.

 

I thought with Approved Used all that kind of stuff was covered, as they really sell the "peace of mind" thing of approved over non-approved.

Ah, this bit gives some hope. Find out what this actually means. It may give you a stick to beat them with, if you know what I mean. I still feel you should contact Renault Customer Services. I have had quite some contact (4 flatbed incidents and several hire cars) with them and I find them quite helpful.

 

@Cloud absolutely fair enough! My dealer is great, without pressing them really. So indeed, YMMV (a lot!!). I'd have the same feelings if I were in your position. What I wrote was obviously how it is supposed to be done and we know what supposed means.

My cynicnism is probably co-fueled by the regularly started threads if one can skip the last service before handing back a PCP car (ducking now).

 

Ah yeah people try things on both sides of the fence!

Shot an email with the service questions to my sales contact so we’ll see what they say. Probably annoying the heck out of him but I’d rather do that in the first instance than go directly to the service desk.

Trying not to demonise them, as it seems common to do that to dealerships. Nowhere is perfect and mistakes and misunderstandings happen (maybe even on my part yet). Just got into “think the worst mode” on the service thing.

 

Seems ok, they’re happy to fill in the missing stamp(s?) next time I’m in and have their own records, e.g. it was serviced this year. Bit happier now. Generally just a matter of talking to them rather than assuming the worst I think