Yes, it can be used. It works faster, but not all features there yet, ie. You still can't set the charging schedule..

 

 

How can I get we connect in the US?

 

As Arianto says - yes it will work with eGolf and GTE. No departure time setting or journey history (yet)

The app is much quicker to start up, and more responsive. I don't think the connection to the car is any more reliable. I think car connection issues are down to the mobile signal where the car is more than anything else

 

Agree with above - works much faster than the original, don't mind about the charge schedule as I use the smart charging functionality on the charger anyway. I'm just happy that I can now see the battery percentage

 

it's definitely a better app and they are regularly updating. on the first page of the app i get a picture of an ID3 - is there a way to make this a picture of a golf instead? ( i get a golf on the 2nd page)

 

I don't get a Golf on either page, can't seem to change it. it's not that quick but it seems to be compared to the ultra slow original app. I worry it's only quicker because the Servers it is connecting to don't have to deal with as many requests yet. Will it stay quicker as sales rise and features are added?

 

Is anyone else having trouble with WeConnect (and the ID version), I’ve been seeing the same data (range etc) since the beginning of October, no updates at all since then.....?

Tried uninstalling the app(s), logging out and back in etc but still the same data.

Any ideas?

 

So, still no data since October in either app or the web portal.

I decided to ring for help and a very efficient German lady took details, she decided there were no communications between the car and their servers so escalated it to a different team and “told me to wait” 😬.

Email receipt straight away, then 50 minutes later another email saying:

“Our technical team has examined the issue you have been experiencing and has determined that the application of a technical solution is required”

They went on to request contact details for my preferred VW dealer, so they could “convey the technical solution to them.”

All very rapid, efficient and encouraging! Place your bets on just how long it will take the local shower to reply and/or do nothing 😬

 

Yep, same for me since 3 November. We Connect support told me:

"We have checked your vehicle through our system, which indicates a communicational discrepancy ongoing since the 04/11. Due to this, we will escalate your case with our technical experts for examination..."

"We are pleased to be able to tell you that, based on our analysis, a solution is available for the problem you encounter when trying to use the “Security & Service Plus” service package.

In order to carry out the necessary steps, it is necessary that you visit your authorised Volkswagen service facility."

They won't tell me what the problem is.

 

Interesting!!

When did you get your car? I picked mine up 1st Nov 2019, which is making me wonder if it stopped working exactly 12 months after some ‘event’ (SIM Card first activation in the UK etc)?

 

Pretty sure mine arrived in the UK on 10 December 2019, but I didn't take delivery until 7 January 2020 thanks to some VW emissions quota rubbish.

 

I picked my car up on the 27th Dec (Ex-demo) registered in October 19. Both my apps have worked almost faultlessly since I picked the car up almost a year ago

 

I got the Id3 app last night and it works fine with my 20 e-golf, except that it’s a white instead of black. It’s got nothing useful yet except the percentage charge

 

Here's what I've got after pushing We Connect Support for an explanation:

"The issue you are encountering stems from the vehicle’s embedded connectivity unit. This unit is responsible for sending data to the Volkswagen Servers and from there to the app and at the same time for receiving commands from the application. It appears that since the 4th of November, this unit has not been able to go online which understandably results in all information in the app being outdated and all attempts to use remote functions to fail. As such the workshop will need to take action so as to rectify the above in order for the vehicle to be able to go online. Kindly note that the WLAN connection that you as the user provide to the vehicle is not relevant when it comes to the functions of the “Security & Service” package as those rely on the embedded connectivity unit. You would still be able to use the navigation based “Guide & Inform” services which rely on your own hotspot in the meantime (which however offer different functions)."

 

Well my car in the dealers, weConnect support have sent details of the ‘solution’ to them 3 times now. The dealer was totally clueless, tried to brush me of saying I just needed to reinstall the app, nothing to do with them, they can’t help etc, and “We’re doing a software update...”

I’ve told them I’m not picking it up until it’s fixed. I suspect I might have to go to a different dealer to get this resolved. Bad timing really as pre-heating from the app would be really useful these days!

Might have to ask you which dealer you used @robtree

 

Might have to ask you which dealer you used @robtree

It was fixed at Vindis Huntingdon today. Apparently there's a "campaign" or basically a low-priority recall on my e-Golf (registered Jan 2020) to resolve an issue with the Security & Service stuff anyway, which is what resolved the problem. I think it needed them to do a software update and hard reset. It's not a safety issue so they would just have fixed it at the next service rather than writing or calling me in. Hope that helps.

 

You might also want to ask them about "Workshop Campaign 91AL" as that's what resolved the issue.

 

Thanks @robtree!

All fixed now, the initial wave of “Can’t fix it” eventually improved to, “There was an outstanding recall which we’ve done, the car wasn’t registered correctly either so we’ve fixed that too.”

So the ‘recall’ is probably the workshop campaign you mentioned above. I eventually persuaded them to ring the weConnect people in Germany.

MUST find a better dealer around here, this is the third disappointing experience in a row now.

 

Good to hear!

 

Looks like the We Connect ID app has dropped support for e-Golfs recently. Can't get the battery level any more. Anyone else?

 

Not worked all day for me but neither has the non-ID version. Could be just a regular service drop-out?

 

Nah, I think it's history.

 

Yep gone for me too.

I hope this doesn’t coincide with the ‘end of support’ for the standard We Connect App (not that there is much ‘support’ going on!)

 

I think it will be , after 3years they want to relive you of £50 + per year for half a year working nearly correctly .
I will not be and if more do the same, they are not going to spend money trying to make it work, though judging by the ID feed back, not working correctly seems to be the norm for it.

 

All I’ve had for a few weeks is a different car displayed and no correct data in app. Dropping support less than six months after the car ended production seems a little odd

 

The e-Golf can now only use the WeConnect App, the WeConnect ID app is for the ID family of VWs.

 

The VW Connect app was having one of its periodic wobbles yesterday, but seems ok again today.

The ID Connect app seems to have stopped working with my GTE, which is fine because it is meant for IDs.

 

I’ve got a message from vw support and I have to book it in for a service person to look at it. Most annoying