My dealer applied the energy screen update at the same time they sorted out the SOH report with no hassle.

 

I would contact Renault CS tell them what your asking for (Energy Screen - Actis numbers 64756 / 64273) and tell them your dealer is refusing.

 

Mine went in earlier in the year for the BMS update and while it was there they installed all other updates that were available without issue. I assume they just plug a laptop in and press a few keys, so nothing too difficult.

I do still find it a bit weird this sort of thing can’t be done over the air.

 

Some updates like the BMS require the 400v pack to be powered down.

 

It’s an unacceptable response to be honest. Renault issue updates to resolve identified issues. How would people know if they have those issues. Applying any updates should be standard part of the service. I don’t mind a modest charge for that either but to simply refuse is weird.

 

Agree, some dealers have no issue doing updates then there are others responding like the one you went to, call CS.

 

I agree. I had mine in for a service a couple of weeks ago and mentioned software updates to be told there was none. I then quoted the ACTIS numbers (obtained from this forum) at them and they said they would have a look. They needed to keep the Zoe overnight but it all got done in the end. The update is essential, don’t know what my battery state was in before it went in but have now got about 30 miles of extra range. Spotify via bluetooth is now not working properly but that’s a niggle.

 

That's interesting.... I'm not sure whether mine needs the BMS update or not. I must check the reported SOH.

 

Best I could get with a two pedal trip reset was around 210. I get 246 now the software update has been done.

 

Good test, thanks. Mine shows 220 on a full charge.