Hello!

Sorry to hear you have had some issues.

Please can you confirm if your issue has been resolved? If not please provide me with the email address which you are registered with and we will look into this immediately.

Thanks,
Claire
Indra Support

 

Hello!

Sorry to hear you have had some issues.

Please can you confirm if your issue has been resolved? If not please provide me with the email address which you are registered with and we will look into this immediately.

Thanks,
Claire
Indra Support

This fault has resurfaced.

 

Issue resolved itself after 2 days of being offline. The charger was offline the Saturday and Sunday and then had connectivity on the Monday. The fault that came up, according to the troubleshooting, showed that my charger was connected to the Internet but not to Indra so I assume there must have been a fault or maintenance at the Indra end which meant a loss of connectivity.

 

Just came across this via a Google search. I’ve had exactly the same issue since late Friday night. Got home to charge and the light went red. Turned the isolator off and on and have had the purple flashing light ever since. Restarted the router and no joy. I wonder if Indra have issues at weekends?? Not good if they do. Hoping it will come back on tomorrow.

 

I've got the same issue at the moment. Flashing purple light. Shows that the charger is connected to the Internet but not connecting to Indra. Issue must be with Indra servers or something. I can still charger by using the boost feature but the annoying thing is that the charger won't remember the session and include the charging cost in the monthly summary. Wish Indra would just fix this issue.

 

Definitely not widespread.

Could you confirm the number of purple flashes you are seeing and do you know how comms have been achieved (hardwired ethernet, wifi or 4g)

1 flash - internet but no Kaluza control.
2 flashes - no internet
more than 2 - local network issue.

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I’ve recently changed broadband provider and, as a result, got a new router. And since my connection was through WPS dongle the charger went into purple blinking - any way to reestablish connection with new router?

 

Obvious way is to change the wireless network setting on the new router to be what it was on the old one.

 

Unfortunately I could not find a way to change WPS pin on BT Hub router… but idea was solid

 

I have the same problem, it has been working fine from the past 6 months and yesterday night it didn't charge and the error message is "Oops Your charger is offline". Not sure how to restart/powerup the charger.

 

Our Indra charger has been installed for 2 months but has only been on-line for a few days. It lost contact with the internet/wi-fi network (two purple flashes) and could not be reconnected. Signal strength measurements showed that there was a good wi-fi signal. Last week a visit from an installer failed to restore the connection, which had to be abandoned, despite the presence of two strong wi-fi signals. The mobile phone link was set up, although at a very low local signal; level, and has appeared to operate normally since. There is evidently a major problem with the Indra chargers or their internet infrastructure - why do they not admit it?

 

Hi ya ; I has the same problems tonight ! Wonder what happen ? How to sort it ? Help help

 

Same issue here.
Already restarted and still purple flashing.
Anyone with a tip?

 

Hi ya : mind are the same this morning keep flushing purple! I rang Indra today ! They said you still can able charge your car !
wonder anyone had same problem! Thanks

 

It is unfortunate that Indra Support, like many other IT companies, do not bother to read their customers' complaints but simply reproduce a standard set of very obvious solutions, all of which have already been tried and dismissed. Indra - please read carefully: the charger will not access the internet via wi-fi even if the router is, in effect, less than a meter away. There is no local interference, all other wi-fi devices operate OK in the vicinity of the charger. We had another display yesterday - 5 purple flashes. Eventually I employed the standard IT solution - switch off, leave for 10 minutes, switch back on. This time it worked!

 

My Indra uses a wired Ethernet connection, which is the most reliable way of doing it if you possibly can. I've never noticed it lose connectivity. I'm guessing these problems are all Wi-Fi related in some way.

 

Mines been dropping off line a fair bit recently. Far more than when it was first installed. Not a wifi problem.

 

Mines been charging but I don’t think the app is being accurate with charging data. Only been charging since Friday 21/10
Used 59.9kwh and it’s showing 0.49p . I’m on a standard tariff of 33.75kwh at the min. Am I missing something or does that not seem right?

 

.

 

Cannot access the Indra app at all. Lost it since Friday night, hoping it may start working tomorrow (Monday)

 

I’m the same.

 

Same here too, since Friday night.

@Mike Schooling is this just a coincidence or something down with Kaluza?

 

Mine too this morning

 

It was back on when I got in from nightshift and now it’s off again. Has anyone had problems with the accuracy of the monthly costs tally? It’s not adding up correctly for me.

 

I’ve had downtime on numerous occasions since install in June 2022. They’ll tell you the problems your end and you need to hardwire. Down again today too.

 

I’m experiencing the exact same for the last few days. It’s not connecting despite being solid for me the last 2 months since I started using it. It can’t be a coincidence many of us our experiencing this at the same time. can someone help?

@Mike Schooling

 

Nwe one for me now! The app says “disconnected” which is true, the car isn’t plugged in but it says history unavailable and schedule unavailable. Had a flashing white light (means car is connected but charger idle) when the car isn’t connected.

 

Hi Ski Tron.
Did you get a solution to this as we have the same issue.
Charger flashes white roughly every 2 seconds.
Works as a basic dumb charger.
Tried the power off / power on trick.

@Mike Schooling @Indra Renewables can you assist?

 

Well mines no longer showing the purple flash and has changed to a blue light.

Based on this it's doing a software update.

And based on everyone having the purple I assume Kaluza was down.

 

Hi @Mike Schooling.
A couple of work colleagues who had their Indra units exchanged now have your new dedicated app. They say it’s superior to the web app, When might it come to existing users?

 

Rollout is deliberately slow so we can manage the migration sensibly (dont want to do them all at once then have hundreds of issues or people to talk through how to use it).

If you drop a note to support@indra.co.uk they can move you over early.

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