Its the website that the app frames. Its crap.
Same on Android and PC.
Also never remembers my login so I have to put my details in again every time.

 

I use the website on safari instead of the app. It's still crap and logs me out but safari remembers the login so I don't have to.

 

Will definitely keep this in mind.
Tnx

 

Lots of other ways its crap too - there are lots of subtle translation issues, such as "User Unknown" actually means "Password Wrong".

 

Almost every time I go to my Zoe app I’m logged out of the car. No matter how many times I type my email and password in, if I leave the app to idle for a while I’m logged out again even if I hit remember me.

This is a (completely stupid) design decision by Renault. The only "solution" is to use your web browser rather than the app, and have it/your password manager remember your username and password.

 

How do I do that?

 

Thanks for all that. Kind of what I was thinking.Utter drivel produced by Renault.
Oh well. I'll see if I can get the password manager to remember them on my phone.
Thanks again

 

Yes, the Renault ZE app is crap, I’m always being logged out and having to put my details in every time. It also doesn’t let me check my SOC more than once event 20 mins.
A very poor app, especially after having had two years of the Nissan Leaf equivalent, which would check the SOC whenever I wanted.

 

So listening to the latest FC podcast sounds like there is a new Renault app that will come out with the release of the new Zoe and will be back compatible. Jonny Smith seemed impressed. I think I saw him get a glimpse of it in one of their videos at a Renault concept event. Seemed very navigation based at the time.
Let’s hope that’s true and it’s way better.

 

Hi all,

Wondering if any of you have a solution to my very minor issue.
Almost every time I go to my Zoe app I’m logged out of the car. No matter how many times I type my email and password in, if I leave the app to idle for a while I’m logged out again even if I hit remember me.

Anyone had this before or have a solution? Just a little annoying every time I want to hit pre con or check SOC.
Cheers

Something must have changed. I had a 2016 Zoe and the app always kept me logged in. Changed for a ZE40 in January and when I changed the vehicle details the app started logging me out every time just like you. It's really annoying so like others I have now resorted to using the website. I wish there was a solution.

 

Oh mine used to keep me logged in. On a 15 plate. Just one day it stopped. Must be something Renault did on their back end.
As they have a new app coming they are probably not interested in wasting resources on fixing this web app

 

You can get iOS to save the login information in the Passwords and Accounts area of Settings.
You can put in your details in the Website and Apps area and it is saved.

I used the web address https://www.services.renault-ze.com/user/login and this works with both the website and the app.

It offers to fill in the details on the website, if you use the app use the Passwords button at the top of the keyboard and it lets you choose which set of saved credentials you want to use.

 

I think it was the end of last year that Renault fiddled round with the app, changed its icon a couple of times then just made it redirect to the website, and greatly reduced the session time as well. That's what makes it all the more annoying that it used to work fine, but just reducing the session time makes it so much harder to use...

The Fully Charged video on the "new" app was a few years ago now, wasn't it? I won't be holding my breath...

 

You can get iOS to save the login information in the Passwords and Accounts area of Settings.
You can put in your details in the Website and Apps area and it is saved.

I used the web address https://www.services.renault-ze.com/user/login and this works with both the website and the app.

It offers to fill in the details on the website, if you use the app use the Passwords button at the top of the keyboard and it lets you choose which set of saved credentials you want to use.

Thanks - I needed to update the password on the app. but now looks like it works. Very grateful for the info.

 

It's just

My ZE Online

I have a look saved to my home screen so it works just like an app but Google remembers the username and password...

It’s the same app as I currently use. It always logs me out, and I either get:-
Too many update requests, please try again later
or
Your request has been noted, or simething similar.

 

The "too many requests" thing happens if you request the charge status more than once every twenty minutes. It also seems to happen for me at least if I press "ok" on any confirmation boxes, because it's actually already done whatever I asked it to anyway, which is weird.

So if I press "precondition" it does it immediately but asks for confirmation which I then have to say "no" to so it won't complain at me. It always does this on the website, but never did it on the old app even though everything else was exactly the same. Thoroughly weird.

 

Mine logs me off all the time

Never used to do it

Did I see that the new 50 Zoe would have a new app

JJ

 

Did I see that the new 50 Zoe would have a new app

Renault have been promising a replacement to the ZE Services app (for all Zoes) "during 2019", which is the reason they scrapped the "app" part of the existing app last year.

Suffice it to say, no sign of this new app yet, and breaths are not generally being held...

 

There’s a more in depth look at the new app for the Zoe in this video. The sound quality isn’t that great however.

Watch from 06:02 to 15:34 for new Zoe app.

 

No mention if it was backwards compatible with the R-link in the older Zoes.
Really hope it is. Wouldn’t use half the Nav functions but would be useful to get a reliable pre-condition feature

 

I’ve heard it on FC that it will be backwards compatible.


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Yeah I heard that but I won’t hold my breath. I was hoping Apple car play would be as well but that never arose.
By the time they bring it out I may have moved on from my Zoe. Only planning on keeping it for the next 5 years

 

@yoh-there might be able to tell us, it should have been released in netherland now

 

I run Android, so I can't comment on anything iOS.

I did get the new app. My verdict, with the following caveats: I hardly use it, as my driveway has a cell network "blind spot" where I put it when charging, aka always, so data is horribly unreliable. Furthermore, the API interface was changed and it has been implemented in a way that is far harder to reverse engineer, so my home automation polling the Renault back end is broken too. With all that out of the way......

1) it looks a lot better.
2) it does not log me out.
3) I had to go through the registering motions with activation code again, ick. But in all honesty not when I changed phones after that. That was nice.
4) it's awfully slow on my mid-spec (Samsung J6) phone.

In the Dutch forum I saw a comment that SMS-or-Email-when full is not available now (again, I don't use that myself), but a call to Renault revealed that this will be re-implemented soon.

 

the API interface was changed and it has been implemented in a way that is far harder to reverse engineer

Challenge accepted (Or at least, it will be when the app eventually gets released over here...)

 

Thanks for that. Well hopefully the iOS version isn't too far behind as that's the version I have seen in both demonstrations.

 

Cool. I haven't tried myself but AFAIK the app checks not only he root certificate (easy to add another in your own environment), but also it's hash. If you have decrypted traffic I am happy to help out with the higher level. Probably pretty forward JSON stuff.

 

Probably pretty forward JSON stuff.

I've had some early success... there's not a great deal of stuff there different to the old API; in addition to the previous data, we now gain the car's odometer reading and outside temperature; the current charge schedule mode for the car (immediate, "charge after", scheduler); there are also endpoints defined in the app for location and lock status but those don't seem to be supported by the server. And yes, it's all JSON:

{
    "data": {
        "type": "Car",
        "id": "xxxxxxxx",
        "attributes": {
            "hvacStatus": "off",
            "externalTemperature": 27.0
        }
    }
}

Will do a proper post in a few days or so when I've gotten my head around it all more. (Authentication seems to require at least four steps across three servers now!)

 

I've been using the "Zeddy" app on iOS - works like an app should, and now I can restart the charge if necessary (latest iOS update made the tick boxes unreachable.

 

I’ve been using Zeddy too. Much better for preconditioning as you can’t do that through the Renault app any more as the pop up you use to activate it is off the edge of the screen.

Other nice feature with Zeddy is you can use Siri with it. You can ask what charge has my car got and it’ll reply with range and %battery. You can use Apple shortcuts to add others. I’ve added ‘preheat the car ‘, which turns on preconditioning; saves a load of app button presses.


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